Dentist’s Reputation Management
Google yourself or your dental practice.
If you find bad reviews from unhappy patients on Yelp, Google Plus, Rip Off Report, the Better Business Bureau (BBB), etc., we can help.
How Do Dentists Deal with Negative Reviews
Scenario One: Ignore the Bad Reviews
Some dentists ignore them and usually assume no one will care about one or two bad reviews here and there.
Contrary to popular belief, people are very cautious about other people’s opinions and experiences with dentists and their reputation. Patients read the bad reviews about dentists before making their final decision on which dental practice they need.
Even referred patients from other dentists or insurance companies check a dentist’s reputation online before deciding to call a dental office.
Scenario Two: Start Asking Your Friends and Family
Many dentists with bad reviews on their Yelp page (if they have one) ask friends, family, and patients to write positive reviews.
Dentists want to balance bad reviews on Yelp, Google Plus, and other review sites.
Yelp is the most popular review website. Yelp will remove the fake reviews as soon as its robots find them.
Is Yelp an evil website? No. Yelp has sophisticated robots to detect fake reviews.
Is Yelp software 100% accurate? No. Yelp makes mistakes too; however, in general, Yelp robots can distinguish fake reviews from real ones.
Scenario Three: Active and Positive Responses to Bad Reviews
Read the bad reviews and respond politely. If the patient is right, send them a private message through Yelp and explain the issue. If you disagree with the patient’s review, respond formally and do not discuss their personal issues publicly. According to HIPAA (Health Insurance Portability and Accountability Act), dentists and other medical professionals may not publicly discuss a patient’s personal issues.
When your patients start writing authentic reviews about you or your dental practice based on a good experience, your bad reviews will eventually fade, or their numbers will decrease.
If you don’t have time or know how to fix your reputation, we can help. Please get in touch with us about dental reputation management at (888) 564-4211.